Automate Chat Support Across Intercom with AI
Purpose-built AI agent for Chat Support — connects to Intercom in minutes so your team can stop doing the work by hand.
84 chats handled overnight. Sample resolution:
Customer
“Hey — my Slack agent stopped firing after I rotated the workspace token yesterday. Anything I need to do on my end?”
Agent draft · in your tone
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your Arahi inbox; once you tap it the agent will pick up where it left off (no re-training needed).
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Connect Intercom
Add Intercom to your Arahi AI workspace in seconds. The AI immediately starts listening for messages and events.
Configure Message Workflows
Choose which Intercom channels, threads, or DMs trigger AI actions — and what happens next.
Automate & Stay in the Loop
The AI handles routine messages and tasks in Intercom while escalating anything that needs your attention.
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your Arahi inbox; once you tap it the agent will pick up where it left off (no re-training needed).
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Lara Knight9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #9281.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #9281 as the matching topic.
Frequently asked questions
Yes. You define exactly which Intercom events start chat support workflows — new records, status changes, messages, or custom triggers. Each trigger can have conditions so chat support actions only fire when your specific criteria are met in Intercom.
Yes. The chat support agent connected to Intercom simultaneously interacts with 1,500+ other apps — CRMs, databases, email platforms, and more. A single chat support workflow can pull data from Intercom, process it, and push results to multiple destinations.
The Intercom integration automates end-to-end chat support — including data capture from Intercom, validation, routing, follow-up actions, and status updates. Every chat support step that touches Intercom can be handled by the AI agent.
Yes. You can create parallel chat support workflows that respond to different Intercom events or conditions. For example, one chat support flow for new Intercom records and another for updated ones — each with independent rules and actions.
Manual chat support in Intercom requires constant tab-switching, copy-pasting, and follow-up tracking. Arahi AI eliminates this by handling chat support tasks in real-time as Intercom events occur — running 24/7 with consistent accuracy and zero fatigue.
All data exchanged between Intercom and Arahi AI during chat support processing is encrypted in transit and at rest. We use OAuth tokens for Intercom access, never store raw credentials, and maintain full audit logs of every chat support action.
No coding required. The no-code builder walks you through connecting Intercom and configuring chat support rules visually. Your team can set up, modify, and manage Intercom-based chat support workflows without any developer involvement.
Most users connect Intercom and launch their first chat support automation within 10 minutes. The guided wizard handles OAuth authorization, and you configure chat support-specific rules through a visual no-code builder.
Arahi AI connects to Intercom via one-click OAuth, then runs chat support workflows that read and write Intercom data on a schedule or in response to triggers. You configure the rules once; the agent executes chat support across every relevant Intercom record without developer involvement.
Intercom holds the data; AI supplies the judgment and throughput. Together they turn chat support from a manual, inconsistent process into one that runs at machine speed with a consistent quality bar — freeing your team to focus on the Intercom-adjacent work that genuinely needs human attention.
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