Chat Support Automation on Wrike, Powered by AI
Run Chat Support on top of Wrike with an Arahi AI agent. Faster execution, fewer errors, zero manual busywork.
84 chats handled overnight. Sample resolution:
Customer
“Hey — my Slack agent stopped firing after I rotated the workspace token yesterday. Anything I need to do on my end?”
Agent draft · in your tone
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your Arahi inbox; once you tap it the agent will pick up where it left off (no re-training needed).
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Connect Wrike
Link Wrike to Arahi AI in one click. Your tasks, projects, and documents sync automatically.
Set Up Workspace Automation
Define triggers in Wrike — new tasks, status changes, due dates — and the AI actions that follow.
Work Smarter, Not Harder
Your AI agent keeps Wrike organized while you focus on execution. Track productivity gains on your dashboard.
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your Arahi inbox; once you tap it the agent will pick up where it left off (no re-training needed).
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Lara Knight9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #9281.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #9281 as the matching topic.
Frequently asked questions
The chat support agent scales automatically as your Wrike activity grows. Whether you process 10 or 10,000 chat support tasks per day from Wrike, the AI handles the volume without slowdowns or additional configuration.
Yes. You define exactly which Wrike events start chat support workflows — new records, status changes, messages, or custom triggers. Each trigger can have conditions so chat support actions only fire when your specific criteria are met in Wrike.
Most users connect Wrike and launch their first chat support automation within 10 minutes. The guided wizard handles OAuth authorization, and you configure chat support-specific rules through a visual no-code builder.
Yes. You can run chat support workflows in test mode using sample Wrike data before activating on live records. This lets you verify every chat support rule works correctly with your Wrike setup before processing real data.
All data exchanged between Wrike and Arahi AI during chat support processing is encrypted in transit and at rest. We use OAuth tokens for Wrike access, never store raw credentials, and maintain full audit logs of every chat support action.
The Wrike integration maintains a persistent real-time connection for chat support automation with automatic retry logic and continuous monitoring. If Wrike experiences downtime, queued chat support tasks process automatically once connectivity resumes.
Arahi AI connects natively with Wrike to handle the full chat support workflow. The AI agent monitors Wrike events, processes chat support tasks automatically, and writes results back to Wrike — no copy-pasting or tab-switching required.
Yes. You can create parallel chat support workflows that respond to different Wrike events or conditions. For example, one chat support flow for new Wrike records and another for updated ones — each with independent rules and actions.
Arahi AI connects to Wrike via one-click OAuth, then runs chat support workflows that read and write Wrike data on a schedule or in response to triggers. You configure the rules once; the agent executes chat support across every relevant Wrike record without developer involvement.
Wrike holds the data; AI supplies the judgment and throughput. Together they turn chat support from a manual, inconsistent process into one that runs at machine speed with a consistent quality bar — freeing your team to focus on the Wrike-adjacent work that genuinely needs human attention.
Explore more AI agent solutions
Start automating Chat Support for Wrike
7-day free trial. Works with the tools you already use.