Smarter Chat Support for Gmail Users
Turn Gmail into a Chat Support powerhouse. Arahi AI agents automate the busywork so your team can focus on strategy.
Key Takeaways: AI Chat Support for Gmail
AI-powered chat support for gmail uses intelligent automation to handle repetitive tasks, qualify prospects, and streamline operations—without manual intervention. Arahi AI agents work 24/7, integrating with your existing tools to deliver consistent, scalable results.
- Instant Responses: AI handles common questions immediately, reducing wait times to zero for routine inquiries.
- Smart Escalation: Complex issues are seamlessly handed off to human agents with full context preserved.
- Multilingual Support: Serve customers in 50+ languages without hiring multilingual staff.
- 24/7 Availability: Provide round-the-clock support without overnight staffing costs.
How AI Transforms Chat Support in Gmail
Gmail is where your team communicates in real-time. Gmail offers private and secure email by Google at no cost, for business and consumer accounts. With Arahi AI connected to Gmail, chat support happens automatically in the channels where your team already works — no context-switching, no missed messages, no manual follow-up. With the Gmail integration, Arahi AI can directly modify email labels, create email draft, create label, delete draft, and delete message — all triggered automatically by your AI agent without manual intervention.
Why Businesses Choose AI Automation
Transform your workflows with intelligent AI agents that deliver measurable results.
Instant Responses
AI handles common questions immediately, reducing wait times to zero for routine inquiries.
Smart Escalation
Complex issues are seamlessly handed off to human agents with full context preserved.
Multilingual Support
Serve customers in 50+ languages without hiring multilingual staff.
24/7 Availability
Provide round-the-clock support without overnight staffing costs.
Real-World Use Cases
See how businesses are already leveraging AI automation in practice.
Channel-Based Support
AI monitors support channels for customer questions and provides instant answers — resolving routine issues and escalating complex ones to human agents.
Internal IT Help
Employee questions in IT channels are answered by AI instantly — password resets, software access, and troubleshooting — reducing IT ticket volume by 60%.
Multilingual Responses
AI detects the language of incoming messages and responds in kind, providing seamless support in 50+ languages without specialized staff.
What You Can Do with Gmail + Arahi AI
These are real Gmail actions your AI agent can perform automatically — no manual work required.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Get Gmail attachment
Retrieves a specific attachment by id from a message in a user's gmail mailbox, requiring valid message and attachment ids.
Get contacts
Fetches contacts (connections) for the authenticated google account, allowing selection of specific data fields and pagination.
How It Works
Get started in three simple steps — no technical expertise needed.
Connect Gmail
Add Gmail to your Arahi AI workspace in seconds. The AI immediately starts listening for messages and events.
Configure Message Workflows
Choose which Gmail channels, threads, or DMs trigger AI actions — and what happens next.
Automate & Stay in the Loop
The AI handles routine messages and tasks in Gmail while escalating anything that needs your attention.
Platform Capabilities
Enterprise-grade AI automation built for reliability and scale.
Message Parsing
AI reads incoming messages, extracts intent and entities, and routes or responds accordingly.
Channel Orchestration
Coordinate actions across chat, email, and SMS channels from a single automation workflow.
Thread-Aware Responses
AI understands conversation threads, maintains context, and replies in the right thread automatically.
Modify email labels
Arahi AI can adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids). This action triggers automatically based on your workflow rules — no manual steps needed.
Create email draft
Arahi AI can creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading. This action triggers automatically based on your workflow rules — no manual steps needed.
Create label
Arahi AI can creates a new label with a unique name in the specified user's gmail account. This action triggers automatically based on your workflow rules — no manual steps needed.
Frequently Asked Questions
Got questions? We've got answers.
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