Analyze Zendesk ticket sentiment with Lettria
A new Zendesk ticket is sent to Lettria for sentiment and topic NLP; negative results tag the ticket 'escalate' and ping the #support Slack channel.
Zendesk: New ticket created
Arahi AI: Decide the next action
Lettria: Analyze sentiment and topic
Zendesk: Tag ticket escalate
Slack: Post to #support channel

