Pick a template → connect your tools → go live in 2 minutes.
When Toggl stops a project timer, then call OneDesk Create Worklog Entry on the matching task and append the hours to a Google Sheets billing ledger.
Toggl Track: Project timer stopped
Arahi AI: Match & assign
OneDesk: Create worklog entry
Google Sheets: Append hours to ledger
When an incoming OneDesk ticket matches spam rules, then call Delete Ticket and Delete Message together and notify the support lead in Slack for audit.
OneDesk: Ticket matches spam rules
Arahi AI: Decide the next action
OneDesk: Delete ticket and message
Slack: Notify support lead
When HubSpot marks a churned account, then call OneDesk Delete Customer plus Delete Project and Delete Timesheet to close out the helpdesk footprint cleanly.
HubSpot: Account marked as churned
Arahi AI: Decide the next action
OneDesk: Delete customer and project
OneDesk: Delete timesheet records
An event occurs in OneDesk or a connected app that starts your automation.
The AI agent analyzes the data, makes intelligent decisions, and determines the best actions.
The agent executes actions in OneDesk and other tools — no manual work required.
OneDesk simplifies workflows, while Arahi AI empowers these tasks with AI support reps.
Escalate OneDesk tickets tagged 'bug' to Jira or Linear with full conversation context attached.
Alert support leadership when OneDesk weekly CSAT or CES dips below baseline.
Flag OneDesk tickets from high-LTV accounts and route to seniors with SLA countdown in Slack.
Recommend the best OneDesk macro for each new ticket based on content similarity to past resolutions.
Ready-to-use OneDesk actions you can add to your agents instantly.
Custom API calls to OneDesk with full control for advanced use cases.
Sign in to your Arahi AI account and navigate to integrations or create a new AI agent.
A secure pop-up will ask you to log in. This authorizes Arahi AI to access your API using API Key.
Choose "OneDesk" from the tool list, then select the action you want to perform.
Test your automation with sample data, then deploy it to run on schedule or by event.
The integration uses secure API Key authentication, ensuring only authorized workflows access your OneDesk data.
Your data remains private and is never used for model training.
We never store anything we don't need to. Inputs and outputs of your tools are never stored.
OneDesk is powerful helpdesk and project management software in a single application. Support your customers and manage projects in one place. With Arahi AI, you can connect OneDesk to Front, Gorgias, Intercom and 1,500+ other apps using AI-powered workflows. No coding required — set up triggers, actions, and intelligent automation in minutes.
As a productivity tool, OneDesk connects with other productivity apps like Front, Gorgias, Intercom, ServiceNow through Arahi AI's integration platform. Build multi-step automations that combine OneDesk with AI-powered decision making, data transformation, and cross-app orchestration.
Every item is a real, named endpoint from OneDesk's API. Your agent can watch events and run 28 actions — no glue code.
Things the agent can do
Tool to create a worklog entry. use after confirming object type, object id, and user id. logs time spent on objects such as tickets, tasks, or projects.
Tool to delete a specific attachment. use when you need to remove an existing attachment by its id after confirming its details.
Tool to delete a specific comment by its id. use when you have confirmed the comment should be removed.
Tool to delete a customer. use after confirming the customer id before removal. example: {'customer id': '12345'}
Tool to delete a specific message. use when you need to remove an existing message by its id after confirming its details.
Tool to delete a project by its id. use when you need to remove a project from onedesk after confirming it's no longer needed. example: {'project id': 123}
Tool to delete a requirement. use when you need to remove a requirement by its id after confirmation. example: {'requirement id': '12345'}
Tool to delete a specific task. use when you need to remove an existing task by its id after confirming its details.
Tool to delete a ticket by its id. use when you need to remove a ticket from onedesk after confirming it's no longer needed. example: {'ticket id': 123}
Tool to delete a timesheet by its id. use when you need to remove a specific timesheet after confirming it's no longer needed. example: {'timesheet id': 123}
Tool to delete a user by its id. use after confirming the user should be removed. example: {'user id': '12345'}
Tool to delete a worklog by its id. use when you need to remove a worklog entry after confirming it's no longer needed. example: {'worklog id': 123}
Tool to retrieve a list of attachments. use when you need to fetch all attachments from onedesk.
Tool to retrieve detailed information for a comment by its id. use when you need full comment data after obtaining the comment id. tries multiple endpoints and header/param permu…
Tool to retrieve all comments. use when you need to list or process existing comments.
Tool to retrieve all feedback items. use when you need to list feedback entries for review.
Tool to retrieve details of a specific feedback item. use when you have the feedback id and need its full details.
Tool to retrieve details of a specific issue. use when you have the issue id and need its full details.
Tool to retrieve a list of issues. use when you need to fetch all issues from onedesk.
Tool to retrieve a list of messages. use when you need to list all messages from onedesk.
Tool to retrieve full details of a specific requirement. use when you have the requirement id and need its complete data.
Tool to retrieve a list of requirements. use when you need to fetch all requirements from onedesk.
Tool to retrieve details of a specific task in onedesk. use when you have a task id and need full task information.
Tool to retrieve a list of tickets. use when you need to fetch all tickets from onedesk.
Tool to retrieve details of a specific timesheet entry. use when you have the `timesheet id` and need full metadata (user, project, hours, dates). tries multiple endpoint/header …
Tool to retrieve a list of timesheet entries. tries multiple endpoint variants and header permutations to improve compatibility across onedesk environments.
Tool to retrieve details of a specific worklog. use when you have a worklog id and need full worklog information. tries multiple endpoint/header variants and gracefully falls bac…
Tool to retrieve all worklogs. use when you need to list or process existing worklog entries.
Curated for OneDesk's real category — not Pipedream's auto-tagged bucket.
Explore AI-powered workflows that work with OneDesk.
