Pick a template → connect your tools → go live in 2 minutes.
When Intercom closes a conversation as bug, then call Plain Create Thread and attach the transcript so engineering triages the issue from the helpdesk queue.
Intercom: Conversation closed as bug
Arahi AI: Match & assign
Plain: Create thread with transcript
Before replying to a Plain thread, then call Get Customer By Email to enrich with tier and plan from Stripe so the agent sees context on the response view.
Plain: Thread opened
Arahi AI: Match & route
Stripe: Get customer by email
When HubSpot marks an account churned, then call Plain Delete Customer and Delete User for every seat and log the closure to a Notion customer archive page.
HubSpot: Account marked churned
Arahi AI: Decide the next action
Plain: Delete customer and users
Notion: Log closure to archive
An event occurs in Plain or a connected app that starts your automation.
The AI agent analyzes the data, makes intelligent decisions, and determines the best actions.
The agent executes actions in Plain and other tools — no manual work required.
Plain simplifies workflows, while Arahi AI empowers these tasks with AI support reps.
Escalate Plain tickets tagged 'bug' to Jira or Linear with full conversation context attached.
Alert support leadership when Plain weekly CSAT or CES dips below baseline.
Flag Plain tickets from high-LTV accounts and route to seniors with SLA countdown in Slack.
Recommend the best Plain macro for each new ticket based on content similarity to past resolutions.
Ready-to-use Plain actions you can add to your agents instantly.
Custom API calls to Plain with full control for advanced use cases.
Sign in to your Arahi AI account and navigate to integrations or create a new AI agent.
A secure pop-up will ask you to log in. This authorizes Arahi AI to access your API using API Key.
Choose "Plain" from the tool list, then select the action you want to perform.
Test your automation with sample data, then deploy it to run on schedule or by event.
The integration uses secure API Key authentication, ensuring only authorized workflows access your Plain data.
Your data remains private and is never used for model training.
We never store anything we don't need to. Inputs and outputs of your tools are never stored.
Customer support for modern tools. Fast, flexible and extendable. With Arahi AI, you can connect Plain to Front, Gorgias, Intercom and 1,500+ other apps using AI-powered workflows. No coding required — set up triggers, actions, and intelligent automation in minutes.
As a help desk & support tool, Plain connects with other help desk & support apps like Front, Gorgias, Intercom, ServiceNow through Arahi AI's integration platform. Build multi-step automations that combine Plain with AI-powered decision making, data transformation, and cross-app orchestration.
Every item is a real, named endpoint from Plain's API. Your agent can watch events and run 23 actions — no glue code.
Things the agent can do
Tool to add a customer to one or more customer groups. use when you have a customer and groups ready.
Tool to create a customer. use after gathering email and full name to provision a new customer in plain.
Tool to create a new thread. use after obtaining valid customer identifier.
Tool to delete a customer from the system. use when you need to remove a customer by their id.
Tool to delete a user from the system. use when you need to remove a user by their id after confirming existence.
Tool to fetch company details by id. use when you need the full profile of a company, including name, domain, contract value, owner info, and timestamps.
Tool to fetch external issue links for a customer. use when you need to list all issues across a customer's threads.
Tool to fetch a tier by its id. use when you have a tier id and need its metadata before proceeding. example: \
Tool to fetch customer details by email. use after confirming the email exists to retrieve detailed customer information.
Tool to retrieve details of a specific customer by their unique id. use after obtaining the customer's id to fetch their complete record.
Tool to fetch a list of customers. use when retrieving multiple customer records with pagination, filtering, or sorting.
Tool to fetch details of a specific thread using its unique identifier. use after confirming the thread id is correct.
Tool to fetch user by id. use when you have a valid user id to retrieve detailed user information.
Tool to list all threads. use when you need to retrieve thread summaries with optional pagination.
Tool to retrieve a list of tiers with pagination. use when you need to browse available tiers after determining pagination cursors. example: 'list tiers with first=25'.
Tool to create a new customer group. use when needing to group customers for segmentation. creates a new customer group with specified name, key, color, and optional externalid.
Tool to list all customer groups. use when you need to retrieve group metadata with optional pagination or filters.
Tool to retrieve a paginated list of threads. use when you need to list threads with optional status filtering.
Tool to remove a customer from one or more customer groups. use when you need to revoke memberships.
Tool to send a new message within a thread. use after identifying the thread and preparing message content.
Tool to update an existing company's details. use when modifying a company's name or domain.
Tool to update a thread's title. use when renaming a thread after confirming its id.
Tool to upsert (create or update) a customer. use when syncing or ensuring a customer record exists before subsequent actions.
Curated for Plain's real category — not Pipedream's auto-tagged bucket.
Explore AI-powered workflows that work with Plain.
